It’s always really important to ensure that you have sufficient funds in your account ready for your membership fees to be deducted. The $10 is a rejection fee.

All memberships outside their minimum commitment period carry a 30 day paid notice period, as outlined in your membership agreement terms and conditions.

For more information, please contact the Member Services Team here.

There is the option to put your account under a complimentary hold until you are feeling better.

However, if you are requesting to cancel due to medical grounds and you are still within your commitment period, medical proof must be presented to the Club, accompanied by your Cancellation Request Form. If this documentation is provided, ROAR Active will allow a break to your contracted term with a 30 day paid notice period being applicable.

For more information, please contact the Member Services Team here.

If you are within your minimum term and requesting to cancel, proof of relocation of a 30km or more radius to any Roar Club must be provided by means of supporting documentation. This can be a utility account, a drivers licence change of address sticker, anything you can provide to verify your new address, accompanied by your Cancellation Request Form. If this documentation is provided, ROAR Active will allow a break to your contracted term with a 30 day paid notice period being applicable.

For more information, please contact the Member Services Team here.

Updating your bank details is really easy, we can either do this over the phone with you, or in person the next time you are in.

Minimum commitment terms must be met to process any cancellations. If within minimum term proof of relocation 30km or further or medical proof must be presented in order to commence the 30 day notice period. All memberships have a 30 day paid notice period, as outlined in your membership agreement terms and conditions.

We’re sorry to hear you want to leave us, maybe we can help? To begin the cancellation process, Cancellation requires 30 days notice and must be given in writing. Our preferred means for any cancellation request is via a Membership Variation Form provided by staff upon the cancellation request. One of our friendly team at Roar Active will then get back in touch with you so we can chat to you about some options. After all, it’s our job to make sure your health and fitness goals are met!

Please contact your Clubs location via the below contact information:

• Cockburn – 08 9468 7778 - cockburn@roar.com.au
• Canning Vale – 08 9456 2266 - canningvale@roar.com.au
• Bibra Lake – 08 9412 0000 - Bibralake@roar.com.au
• Jandakot – 08 6117 8777 - jandakot@roar.com.au
• Forrestdale - forrestdale@roar.com.au

Remember, commitment terms must be met to process any cancellation. Your account must also be up to date and not have any money owing on it.

A membership can be frozen if you are unable to use ROAR Active for a specific period of time, and instead of paying your normal monthly rates we reduce this to just a $4.95 a week holding fee whilst you are away.

To freeze your membership, we would require notice prior to the freeze start date. You must come in to the Club to complete a Suspension Request Form. You may freeze for between two and twelve weeks at a time. ROAR Active will freeze free of charge if a member is sick or injured (Specialist medical proof will be required). For more information, please contact the Member Services Team here.

ROAR Active membership costs vary by location and the number of clubs you would like to have access to.Membership options include pricing tiers for one specific ROAR Active location, please reach out to our Customer Service team here to find out more.